I've put alot of effort into making high-quality 3D printed products, meticulously designed for strength and durability. However, I acknowledge that there might be rare instances when things don't go as planned.
You are eligible for a full refund If the product you receive is broken or defective due to normal use. No need to return the product in this case.
Reporting a Defective Product
To request a refund for a defective product, please follow these simple steps:
- Reach out to me via email at [email@example.com] or on Instagram [@jmountsnl] within 30 days of receiving your order or the product breaking.
- Provide your order number, a clear description of the defect, and any relevant photographs to help me assess the issue.
- I will personally review your request and respond within 5 business days with further instructions.
If your refund request is approved, please be assured that I will personally oversee the refund process, which will be completed within 5 business days. Refunds will be issued to the original payment method used for the purchase.
Information we collect:
We collect your name, email, shipping address, and payment details when you place an order.
How we use your information:
We use your data to process orders, communicate with you, improve our services, and occasionally send promotions.
We take security seriously and protect your information from unauthorized access.
Sharing your information:
We do not share your data with third parties except for order fulfillment and legal requirements.
You can opt out of marketing communications at any time.
Terms of service policy
By using our website, you agree to these simple Terms:
Use of Services
Use our services responsibly for personal, non-commercial purposes.
Keep your account information confidential.
Product details may change; we aim for accuracy but can't guarantee it.
Prices may change without notice.
Our content is ours; don't use it without permission.
We're not liable for any damages from product or service use.
Please note that JMounts reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will take effect immediately and be posted on our website at [www.jmounts.com].
By choosing JMounts, you agree to adhere to the terms outlined in this Refunds and Returns Policy.
Thank you for supporting my passion at Jmounts. I look forward to serving your kitesurfing needs and ensuring your utmost satisfaction.
Jeroen Blonk Founder, Jmounts