Refund policy

I'm Jeroen Blonk (A fellow kitesurfer), the founder of Jmounts. I understand that sometimes, unexpected situations arise, and you may need to return or request a refund for your purchase.

1. Refund Eligibility

I've put alot of effort into making high-quality 3D printed products, meticulously designed for strength and durability. However, I acknowledge that there might be rare instances when things don't go as planned. You are eligible for a full refund under the following condition:

  • Product Defect: If the product you receive is broken or defective due to normal use, I will gladly issue a full refund. No need to return the product in this case.

2. Reporting a Defective Product

To request a refund for a defective product, please follow these simple steps:

  • Reach out to me via email at [info@jmounts.com] or on Instagram [@jmountsnl] within 30 days of receiving your order or the product breaking.
  • Provide your order number, a clear description of the defect, and any relevant photographs to help me assess the issue.
  • I will personally review your request and respond within 5 business days with further instructions.

3. Refund Process

If your refund request is approved, please be assured that I will personally oversee the refund process, which will be completed within 5 business days. Refunds will be issued to the original payment method used for the purchase.

4. Contact Me

If you have any questions or concerns regarding our Refunds and Returns Policy, please don't hesitate to reach out to me personally via email at [info@jmounts.com] or on Instagram [@jmountsnl]. Your satisfaction is my top priority, and I'm here to assist you in any way I can.

5. Policy Changes

Please note that JMounts reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will take effect immediately and be posted on our website at [www.jmounts.com].

By choosing JMounts, you agree to adhere to the terms outlined in this Refunds and Returns Policy.

Thank you for supporting my passion at Jmounts. I look forward to serving your kitesurfing needs and ensuring your utmost satisfaction.

Happy Kitesurfing,

Jeroen Blonk Founder, Jmounts

Website: [www.jmounts.com]
Email: [info@jmounts.com]
Instagram: [@jmountsnl]